AI agent
Meridian’s AI agent replies to your customers in the inbox and under your posts — in your voice, from your own material — and steps aside for a person whenever it should. You decide what it knows, what it says and when it stops.
The Teach page asks, in order, what a good manager would tell a new hire. Meridian turns your answers into the assistant’s instructions — you never write a prompt.
Give it the answers you already have. The assistant states only facts it finds in your material, and records what each reply was based on. Anything it cannot find, it hands to your team instead of guessing.
When the assistant should not answer, it assigns the conversation through your normal routing with the reason, and stays silent while a person handles it.
Turn AI replies off for the whole workspace in one click — nothing is deleted, conversations simply wait for a person. Or pause it on a single conversation or comment thread, and see who paused it and when.
Customers don’t always type. Voice notes are transcribed and answered in text, and your agents see the transcript too. Photos are read by models that can see. Videos, and anything it cannot read, go straight to a person.
The assistant can answer Instagram and Facebook comments as well — publicly under the post, or privately in the customer’s inbox, as you choose.
The Activity page shows the replies it sent, the conversations it handed over and why, the times it stayed silent, any failures, and tokens and spend by model. AI usage is paid from the same balance as your messages — or with your own provider key for a fixed monthly fee.
Video tutorial
Set up and teach the AI agent, give it knowledge and review its activity, then invite your team, configure routing and channels, and secure your account.
Meridian supports models from OpenAI (ChatGPT), Anthropic (Claude), Google (Gemini), DeepSeek and Moonshot (Kimi). You choose from the models offered on the platform.
Yes. It can answer in the language each customer writes in, or always in a language you choose. You list the languages it may use; if a customer writes in another one, it hands the conversation to a person.
Yes. Switch AI replies off for the whole workspace, or press Pause AI on a single conversation or comment thread. Nothing is deleted; the conversation simply waits for a person.
It hands the conversation to a person through your normal routing, with an internal note saying why, instead of guessing.
Yes. Voice notes are transcribed and answered in text, and photos are read by models that can see. Videos are handed to a person.
From your Meridian balance, alongside your messages, with usage shown by model and by day. Or connect your own provider key, pay the provider directly, and pay a fixed monthly fee.
Create your Meridian account, connect your channels and start answering today.
