Contacts
Every customer, one profile.
Details, notes, conversations and marketing consent — across every channel, searchable and ready to target.
Learn more
WhatsApp · Instagram · Messenger
The shared inbox for WhatsApp, Instagram and Messenger — with an AI agent that knows your business.
Meridian brings every customer message and comment into one place, turns each conversation into a ticket your team owns, and lets an AI agent answer first from your own material — handing over to a person the moment it should.
- Built on Meta’s official APIs
- Your own WhatsApp number
- AI replies in Arabic and English
What is Meridian?
Customer conversations, run like a support desk.
Meridian is a customer-conversation platform for businesses that sell and support on Meta’s channels. Connect your own WhatsApp Business account, Instagram account and Facebook Page, and your team gets a shared inbox with tickets and routing, an AI agent that replies from your knowledge, WhatsApp campaigns, a contacts database and performance reports — billed by usage from a prepaid balance.
- 3
- Meta channels in one inbox
- 5
- AI model providers to choose from
- 6
- ticket states, from New to Closed
- 4
- campaign sending speeds
One platform
Built for teams that sell and support on WhatsApp.
Six parts that work together. Pick one to see how it works.
Shared inbox & tickets
WhatsApp, Instagram DMs and Messenger in one list. Every conversation has a status, a priority, tags, notes and an owner.
Learn moreAI agent
Answers customers in the inbox and under your posts from your own knowledge, and hands over to a person when it should.
Learn moreWhatsApp templates & campaigns
Build templates, track Meta approval, and send to thousands — checked before sending, at the speed you choose.
Learn moreContacts
One profile per customer across channels, with custom fields, consent, CSV import and export, and blocking.
Learn moreRouting & performance
Presence, automatic routing and workload limits — plus a leaderboard and a page for every agent.
Learn moreInstagram & Facebook comments
Public comments in their own queue: reply publicly or privately, hide or delete, or let the AI answer.
Learn moreAI agent
An AI agent that answers from your knowledge — and knows when to hand over.
No prompt writing. A guided page asks what a good manager would tell a new team member, and Meridian writes the instructions.
- 1Teach it who it isA name, your business, a tone, the languages it speaks, what it helps with, and the rules it must never break.
- 2Give it your knowledgeWrite answers, upload PDF or Word files, add pages from your website, and share your saved replies.
- 3Let it answerOn WhatsApp, Instagram and Messenger, and under your posts. It transcribes voice notes and reads photos.
- 4It hands over, with the reasonWhen a customer asks for a person, on topics you reserve for people, or when it can’t find the answer.
WhatsApp campaigns
Reach thousands on WhatsApp — checked before a single message goes out.
Start from an approved template, download a sheet made for it or choose recipients from your contacts, and send at a pace that protects your number.
- A check before sending — sender, template, credentials and every recipient; invalid, duplicate, opted-out and blocked numbers are set aside.
- Four sending speeds — per second, adaptive, all at once, or finish by a set time.
- Scheduling — start and end times, and the hours of the day sending is allowed.
- A live report — sent, delivered, read and failed for every recipient, with the reason and the cost.
Routing & performance
The right person, every time.
Round-robin or least-busy routing with workload limits, and response and resolution times for every agent.
Learn more
Also included
The details that make a support desk work.
- Real-time updatesNew messages and assignments appear for everyone instantly.
- Saved repliesYour team’s best answers, personalised, one click away.
- 24-hour windowThe composer offers only what WhatsApp allows right now.
- Delivery receiptsSent, delivered and read, straight from Meta.
- NotificationsAn in-app centre, browser alerts, and email when you’re away.
- ReportsDashboards by date and channel, CSV and PDF export, email digests.
- Clear billingUsage itemised by channel and AI model, a spend limit and monthly statements.
- SecurityTwo-factor sign-in, session control, roles and an audit trail.
- ComplianceOpt-outs honoured automatically; data export and deletion on request.
- Works anywhereIn the browser on desktop or phone, in light or dark mode.
Getting started
Live in an afternoon.
- 1Create your accountSign up with your email or your Google account.
- 2Connect your channelsLink WhatsApp, Instagram and your Facebook Page with a guided setup.
- 3Invite your teamEach person gets an email and the role you choose.
- 4Teach your AI agentOptional: give it a voice and your knowledge, test it, switch it on.
Video tutorials
Watch Meridian in action.
Three short tours of the real product, narrated in Saudi Arabic with English and Arabic subtitles.
3:56
Tutorial 1One inbox for every conversationDashboard, shared inbox, tickets, saved replies, comments and contacts.
3:42
Tutorial 2Templates, campaigns and reportsTemplate approval, the campaign builder, performance and billing.
3:42
Tutorial 3The AI agent, team and settingsTeach the AI agent, then set up your team, routing, channels and security.Product tour
Prefer slides? Flip through the product tour.
31 slides covering every feature, with real screenshots and short animations. Open it in your browser, or download the PowerPoint to share with your team.
Frequently asked questions
What is Meridian?
Meridian is a customer-conversation platform for WhatsApp, Instagram and Facebook Messenger. It gives your team a shared inbox where every conversation is a ticket, an AI agent that answers from your own knowledge, WhatsApp template campaigns, a contacts database, routing and performance reports.
Does Meridian use the official WhatsApp Business API?
Yes. You connect your own WhatsApp Business account, Instagram business account and Facebook Page through Meta’s official APIs. Your credentials are stored encrypted, and you can connect more than one WhatsApp number.
Can the AI agent reply in Arabic?
Yes. It can answer in the language each customer writes in, or always in a language you choose. You list the languages it may use; if a customer writes in another one, it hands the conversation to a person.
Will the AI agent make up answers?
It is built not to. It states only facts it finds in the knowledge you give it — written answers, documents, web pages and saved replies — and hands anything else to your team with the reason.
How do I send bulk WhatsApp messages with Meridian?
Create a campaign from an approved WhatsApp template, upload the sheet Meridian prepares for it or choose recipients from your contacts, pick a sending speed and schedule, and start. Every recipient is checked before sending and reported on afterwards.
Can Meridian answer Instagram and Facebook comments?
Yes. Comments on your posts arrive in their own queue. Your team — or the AI agent — can reply publicly under the post or privately in the customer’s inbox, and hide or delete spam in one click.
How is Meridian priced?
Meridian is usage-based. Messages sent and received, and AI replies, are paid from a prepaid balance, with a spend limit you set and an itemised monthly statement. For AI you can instead use your own provider key and pay a fixed monthly fee.
Is there an app to install?
No. Meridian runs in the browser on desktops, tablets and phones, in light or dark mode.
Bring every conversation into one place.
Create your Meridian account, connect your channels and start answering today.